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Online Terms & Conditions of Use

[Current as at 1st January 2020]

These terms and conditions of use, together with the policies, notices and disclaimers referred to below (Terms & Conditions), govern your use of the website at proplenish.com.au and pages that sit below that URL (collectively the Site).

1. About the Site

The Site is operated by ProPlenish Pty Ltd, ACN 151 374 015 (ProPlenish).

The Site is designed to provide information about ProPlenish products and their use. The Site does not provide general health, dietary or fitness information or advice.

Information provided about ProPlenish products is provided as a general guide only and is not intended to avoid the necessity for you to seek individual advice about your particular health, dietary or fitness requirements. You acknowledge that nothing on the Site or in Content constitutes medical advice specific to any individual.

2. Acceptance of terms

Your access to and use of the Site, including your use of the materials and information accessible on or from the Site and the ordering of products from the Site, is governed by these Terms & Conditions.

Your use of the Site is conditional upon your acceptance and compliance with these Terms & Conditions. You should read the Terms & Conditions carefully. By using the Site, you agree to be bound by, and comply with, these Terms & Conditions. You must not access, browse or otherwise use the Site unless you agree to be bound by the Terms & Conditions.

Proplenish reserves the right to amend the Site and the Terms & Conditions at any time and from time to time without notice to you. Your continued use of the Site after any amendment to the Terms & Conditions constitutes an agreement by you to abide and be bound by the Terms & Conditions as amended. If you breach these Terms & Conditions, your right to use the Site will cease immediately and we may refuse you access to the Site at our complete discretion.

By agreeing to these Terms & Conditions, you also agree to the terms of Proplenish’s Privacy Policy, accessible on our contact page.


3. Accessing the Site

Access to the Site is not provided on a continuous, uninterrupted or permanent basis. Products offered on the Site may vary from time to time.

ProPlenish reserves the right to withdraw or amend the Site and the content and services accessible through it without notice. ProPlenish will not be liable if for any reason the Site is unavailable at any time or for any period.

4. Capacity

The products on the Site are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts. By making an on-line purchase through the Site, you accept these Terms & Conditions and acknowledge that you are over the age of eighteen (18) years and able to make a legally binding contract.

5. Payment Methods

Purchases may be paid for by using the online transaction facility provided on the Site. You are responsible for ensuring that all information you provide in relation to a transaction is correct.

All prices are in Australian dollars ($), and are payable in Australian dollars ($), plus any applicable taxes. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed then your order may be cancelled.

The payment method you use may be subject to certain terms and conditions by the provider of that payment method. Proplenish does not review or control, and is not responsible in any way for, the functioning of any payment method or the terms and conditions of use of any payment method.

6. Refusal of transaction

ProPlenish may refuse to process an order for any reason or refuse service to anyone at any time at its sole discretion. Additionally, your financial institution, or PayPal (as applicable) may also decline to process payment requests. ProPlenish will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

7. Goods and Services (GST) and other taxes

Prices displayed on the Site are inclusive of GST on the sale, if any, unless otherwise stated.

You are responsible for the payment of any and all taxes, duties, charges, imposts or other liabilities imposed by any government agency, government taxation agency or other government body, including without limitation, any customs duty, any additional GST payable or any value added tax imposed on any products or services acquired or ordered by you from the Site. The Site is designed for use by Australian residents.

If you are not an Australian resident you must make your own enquiries about whether any such liabilities will be imposed if products are ordered through the Site and delivered to you.

8. Copyright and intellectual property rights

ProPlenish is the copyright owner of the Site and its content, or is licensed to use the content. Except as permitted by the Copyright Act 1968 (Cth), you must not in any form or by any means:

  • copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on the Site or in content;
  • perform in public or transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) any of the information, content or other material on the Site without the specific prior written consent of Proplenish;
  • alter, decompile, disassemble, reverse engineer or modify any Content, material or information that you receive from the Site or which can be accessed through the Site; or
  • use or apply, for commercial purposes any material or information on the Site, without the prior written consent of Proplenish.

All trade marks, brands and names appearing on the Site or in the content are the property of their respective owners. Nothing contained on the Site is intended to grant any express or implied right to you to use or exploit any patent, copyright, trade mark or trade secret information. No trade marks, brands or names, including as part of domain names or email addresses, may be used in any manner that is likely to cause confusion.

9. Links and Third-Party Statements on the Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Site must not be framed on any other website, nor may you create a link to any part of the Site other than the home page. To the extent any permission has been granted to link to the site, we reserve the right to withdraw linking permission without notice.

The Site may provide links to other websites not maintained or controlled by, or associated with, Proplenish. Proplenish makes no endorsements, representations or warranties about any other website which you may access through the Site (Other Website). When you access an Other Website, that Other Website is independent from the Site, and Proplenish has no control over the content on that Other Website. Any link to an Other Website is provided as a convenience to users of the Site. You must take your own precautions to ensure that any Other Website that you access by link from the Site are free from viruses, worms, Trojans and other material of a destructive nature. You use any hyperlinks presented on the Site or in content, and any Other Website, entirely at your own risk.

10. Security

While ProPlenish takes appropriate technical and organisational measures to safeguard the personal data that you provide to ProPlenish, no transmission over the internet can ever be guaranteed to be secure. Consequently, please note that ProPlenish cannot guarantee the security of any personal data that you transfer over the Internet to ProPlenish or its payment gateway.

If you are using a computer or terminal in a public location, ProPlenish recommends that you always log out and close the website browser when you complete an online session for your security.

11. Viruses, hacking and other offences

You must not in any way introduce or allow the introduction of viruses, Trojans, worms, keyloggers, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site or content, any server on which the Site or content is stored or any server, computer or database connected to our Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of-service attack.

If ProPlenish becomes aware that you have breached any law in connection with your use or access of this Site, it will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

ProPlenish does not represent that any content, information (including any file) or material obtained from or through the Site is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

12. Disclaimers

ProPlenish updates the Site as often as is practicable, but information can change rapidly and it does not guarantee its accuracy at any time.

By using the Site, you agree that your access to, and use of, the Site is subject to these Terms & Conditions and all applicable laws, and is at your own risk. While the information and material contained on the Site is believed to be accurate and current, it is provided by ProPlenish in good faith on an “as is” basis, and ProPlenish, related entities of ProPlenish and the directors, officers and employees of ProPlenish accept no responsibility for and make no representations or warranties to you or to any other person as to the reliability, accuracy or completeness of the information contained on the Site. Any reference to third party products or services on the Site is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by ProPlenish or any related company.

Subject to any non-excludable provisions in the Australian Consumer Law in Australia:

  • ProPlenish expressly disclaims any implied or express warranties or conditions of any kind, including non infringement of intellectual property rights relating to information or materials accessible from or on the Site; and
  • ProPlenish shall not be liable to you for any damage resulting from use of or reliance on the materials or information on the website or any other loss or damage whatsoever including, but without limitation, special, indirect, consequential or incidental loss or damage (including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss), or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if ProPlenish expressly is advised of the likelihood of such loss or damage.

To the extent permitted by law, ProPlenish’s liability for breach of any implied warranty or condition, which cannot be excluded by these Terms & Conditions, is limited, at ProPlenish’s option, to one or more of the following:

  • In the case of services supplied or offered by us:
    • the supply of the services again; or
    • the payment of the cost of having the services supplied again.
  • In the case of goods supplied or offered by us:
    • the replacement of the goods or the supply of equivalent goods;
    • the repair of such goods;
    • the payment of the costs of replacing the goods or acquiring equivalent goods; or
    • the payment of the costs of having the goods repaired.

The Site is intended for use in Australia by Australian consumers. To the extent (if any) that the content of the Site does not comply with the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the Site.

13. Relevant Parties

Any indemnity, agreement, representation or promise provided by you to ProPlenish as set out in these Terms & Conditions shall be taken to be an indemnity, agreement, representation or promise also provided by you to the employees, officers, agents and shareholders of ProPlenish, and any related entity of ProPlenish.

14. Waiver

If ProPlenish fails at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if it fails to exercise any of the rights or remedies to which it is entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by ProPlenish of any default shall not constitute a waiver of any subsequent default. No waiver by ProPlenish of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

15. Severability

If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Applicable Law

These Terms & Conditions shall be governed by, construed and enforced in accordance with the laws of the state of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the state of Victoria, Australia.

The Site may be accessed throughout Australia and overseas. Proplenish makes no representation that the content of the Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.

17. Entire agreement

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and ProPlenish and supersede any prior agreement, understanding or arrangement between you and ProPlenish, whether oral or in writing.

18. Refund & Returns Policy

Please read the ProPlenish Refund Policy carefully to ensure you are fully aware of your rights and our obligations to you.

We will accept product returns where:

  • the product or service is faulty or not fit for the purpose goods or services of that kind are commonly bought; and
  • the product or service does not match the sample or description advertised on the ProPlenish website.

If you purchase a product from ProPlenish and that product is defected in any way, then you may return it to us for a refund at that time. Please send back to us the defective goods, complete with any packaging within 14 days of purchasing the goods. When sending to us, please provide the following details:

  • your name and address;
  • the original invoice and order number; and
  • the reason for the return of the goods.

We reserve the right to assess the condition and age of all returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.

You will be entitled to a refund equal to the cost of the product only (AUD) and you will incur the charges of the delivery and return of the product. If you are entitled to a refund, then the refund will be made upon the return of the product.

Please note refund or exchange is not available for open/used products.

All returns must be sent to us with tracking. Please contact us at info@proplenish.com.au to obtain return postage details.

Parcels returned to us due to failure to collect from your local post office will be held for a period of 2 months. Every attempt will be made in this period to contact you to confirm your address for re-dispatch. Failure to respond to our correspondence in the period will mean your parcel will not be re-delivered nor refunded.

19. ProPlenish VIP Rewards Program

Membership to the ProPlenish VIP rewards program is free (limited to one account per person). New customers will be automatically enrolled upon first purchase.There is no joining fee or any ongoing annual fee to become or remain a Member.

Every 100 points earned converts to $10 of discount value. You can choose to redeem your points at checkout for a discount or save them until you have enough to purchase a full size product.

To redeem your rewards, see how many points you have accumulated or check the expiry, simply sign into your ProPlenish account via Login located on the site menu.

ProPlenish VIP Reward points are strictly valid for 12 months from date of reward. Points are removed (deemed expired) from your total balance 12 months after the earn activity date. ProPlenish VIP Reward points are not transferable and can only be redeemed once via proplenish.com.au. ProPlenish reserves the right to modify or cancel VIP Reward points at any time.

20. ProPlenish Subscriptions

Please read the ProPlenish Subscription policy carefully to ensure you are fully aware of your rights and our obligations to you.

  • ProPlenish subscriptions are for a fixed term of 6 or 12 months;
  • Payment is deducted from your nominated PayPal or Credit Card on your subscription date each month. Dispatch of ProPlenish will only occur once payment has cleared each month; and
  • Subscription parcels returned to us due to failure to collect from your local post office will be held for a period of 2 months. Every attempt will be made in this period to contact you to confirm your address for re-dispatch. Failure to respond to our correspondence in the period will mean your parcel will not be re-delivered nor refunded.
  • Subscription service available to Australia addresses only
  • Cancellation or changes to a ProPlenish Subscription more than 48 hours after purchase is provided at the discretion of ProPlenish. Please contact us at info@proplenish.com.au

ProPlenish Pty Ltd. PO Box 8379 Armadale, VIC 3143, Australia

Terms and Conditions: ProPlenish Sample Drive: 01/11/20 (8am AEDT.) – 08/11/20 (9pm AEDT)
50 x Sachet sample packs and 50 x Anti-ageing Facemask samples. 

  1. Information on how to sign up and product giveaways form part of these Conditions of Entry.
  2. Signup is open to Australian citizens only. Employees and the immediate families of the promoter and it’s agencies associated with this promotion are ineligible. If you are under 18 years old as at the start date of the competition, you are required to obtain your legal guardian’s permission to enter.
  3. The promoter reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or who submits an entry that is not in accordance with these Conditions of Entry.
  4. It is a condition of entry that only one entry per person will be accepted.
  5. The promoter accepts no responsibility accepted for late, lost or misdirected entries.
  6. The promotion commences at 8 am AEDT on Sunday the 1st of November 2020. Entries for the promotion close at 9pm AEDT on Sunday 8th November 2020.
  7. The selection of 50 signups to receive a ProPlenish Sachet sample and 50 signups to receive a ProPlenish Anti-ageing Facemask sample will be conducted at ProPlenish HQ at 5:00pm AEST on Monday 9th November 2020. Sample recipients will be notified via email to confirm that they are receiving a sample. Recipients not receiving a sample will also be notified via email.
  8. The fifty (50) ProPlenish Sachet sample entries and fifty (50) ProPlenish Anti-ageing Facemask sample entries which comply with the terms and conditions will be selected by the promoter to be alerted as a sample recipient. Participants will be notified of the promotions outcome via email within the month of entry.
  9.  The sample pack will contain 1 ProPlenish Marine Collagen Original sachets and 1 ProPlenish Marine Collagen Citrus sachet OR 1 ProPlenish Anti-ageing Facemask. This is a total sample pack value of up to $9.90 RRP.
  10. Promoter accepts no responsibility for any variation in the sample pack value. Samples or any unused portion of a sample pack are not transferable or exchangeable and cannot be taken as cash.
  11. In the event that a sample, or an element of a sample, is/are not available, the Promoter reserves the right to substitute sample(s) in its discretion to the same and equal recommended retail value and/or specification subject to any written directions from the various lottery Departments.
  12. If for any reason this promotion is not capable of running as planned (including but not limited to) infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupts or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and, subject to any written directions given by the various Lottery Departments, to cancel, terminate, modify or suspend the competition.
  13. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, (including but not limited to)any injury or damage to participants or any other person’s computer related to or resulting from participation in or down-loading any materials in this competition.
  14. Any costs associated with accessing the ProPlenish fan page on Facebook and Instagram is the entrant’s responsibility and is dependent on the Internet service provider used.
  15. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained, as a result of participating in this promotion or accepting any of the prizes, except for any liability which cannot be excluded by law.
  16. In the event of war, terrorism, state of emergency or disaster the Promoter reserves the right to cancel, terminate, modify or suspend the promotion.
  17. The Promoter shall not be liable for any prizes/merchandise that has been lost, stolen, forged, damaged or tampered with in any way.
  18.  All entries are deemed to be received at the time of receipt into the promotional database and not at the time of transmission by the entrant.
  19. The Promoter collects entrants’ personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not participate in the promotion. By entering the promotion, unless otherwise advised, allows the Promoter to use this information, in any media for the purpose for public announcements IF they are a winner, without any further reference, payment or other compensation to the entrant, including sending the entrant electronic messages. Entrants’ personal information may be disclosed to State and Territory lottery departments and winners’ names published as required under the relevant lottery legislation. A request to access, update or correct any information should be directed to the Promoter at their address set out below.All personal information collected will be in accordance with the ProPlenish Privacy Policy which can be found on the ProPlenish website: https://www.proplenish.com.au/privacy-policy/
  20. Entrants consent to the Promoter using the entrant’s name, likeness, image and/or voice in the event they are a winner (incl. photograph, film and/or recording of the same) in any media for an unlimited period of time without remuneration for the purpose of promoting this competition (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
  21. The Promoter reserves the right to request recipients to provide proof of age, identity and residency at the nominated sample delivery address. Identification considered suitable for verification is at the discretion of the Promoter.
  22. The Promoter is ProPlenish; https://www.proplenish.com.au/
  23. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. Entrants understand that they are providing their information to the Promoter and not to Facebook. Any questions, comments or complaints regarding the promotion must be directed to ProPlenish. The information you provide will only be used in the ways outlined in these Terms and Conditions.