Privacy Policy

[Current as at 1st January 2024]

Thank you for accessing the website (“the PROPLENISH Website”) operated by ProPlenish Pty Ltd (ACN 151 374 015) (“PROPLENISH”). PROPLENISH is committed to respecting the privacy of your personal information. By visiting the PROPLENISH Website directly or through another website, you accept the practices described in this Privacy Policy. This Policy governs the collection, use and disclosure of your personal information by PROPLENISH and applies only to the information collected and stored by PROPLENISH. PROPLENISH is not responsible for any personal information or content provided through any third party links or websites, including external websites operated by retailers providing goods or services through PROPLENISH. Please ensure that you read the Privacy Policy of any third party website before submitting your personal information.

Collection of personal information PROPLENISH’s primary purpose in collecting your personal information is to facilitate the smooth operation of PROPLENISH’s functions and activities so that PROPLENISH can provide consumers with an efficient service and online shopping experience. PROPLENISH may use your personal information to:

  • make it easier for you to use the PROPLENISH Website by not having to enter your information more than once;
  • enable you to quickly find information on PROPLENISH’s products;
  • create content that is most relevant to you; and
  • alert you to any new products that PROPLENISH offers.

You have the right to either refuse to provide details about yourself or remain anonymous. However, some of PROPLENISH’s services can only be provided if PROPLENISH has certain information provided when you register with the PROPLENISH Website. To fully utilise PROPLENISH’s Website, you will need to register for a member account with PROPLENISH via PROPLENISH’s registration form, where you will be required to provide PROPLENISH with personal information which may include:

  • your first and last name;
  • your email address and;
  • your login password;

You may also provide more information in ‘Account Details’ in your account once signed in, such information may include:

  • alternative email;
  • credit card details;
  • shipping details; and
  • billing details.

Use of your personal information Your personal information collected via the PROPLENISH Website will be used both internally and externally for varied purposes including:

  • to improve the content and layout of the PROPLENISH Website;
  • to facilitate the services PROPLENISH provides relating to the PROPLENISH Website such as generating orders for the products and taking payments for purchases.
  • to request you review the PROPLENISH services and products purchased;
  • to determine general marketplace information about visitors to the PROPLENISH Website;
  • for the purposes of troubleshooting technical problems and of any disputes that arise in relation to the PROPLENISH Website;
  • to promote safe internet practices on the PROPLENISH Website; and
  • to ensure that our terms and conditions of the PROPLENISH Website have been complied with (click here). to access the PROPLENISH terms and conditions).

If you wish to make a product order through the PROPLENISH Website, PROPLENISH requires personal information including your name, email address, phone number, billing address, shipping and credit/debit card billing address(es) in order to process your purchase, facilitate payments and to provide you with a personalised shopping experience. PROPLENISH may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). PROPLENISH will not sell your details to third party marketing companies. PROPLENISH may also use your personal information for internal marketing and demographic studies, together with non-personal data to monitor customer patterns so PROPLENISH can consistently improve the PROPLENISH Website design to better meet its visitors’ needs.

Third Party Websites PROPLENISH may provide links to third party websites which may have different privacy practices than PROPLENISH. PROPLENISH is not responsible the privacy policies of these third party websites and encourages you to read the privacy policies of those other websites.

Third Party Services In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These can include but are not limited to payment gateways, other payment transaction processors and Customer Reviews. However, certain third-party service providers, such as payment gateways, other payment transaction processors and Customer Reviews, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located at different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Credit Card Payments The PROPLENISH Website uses secure payment technology to process all payments made through the PROPLENISH Website. Saved card details will not be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally, PROPLENISH may also obtain information as a result of authentication or identity checks. These details allow us to process your order and to let you know the status of your order. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency in order to verify your payment. These agencies may keep a record of that information. Where there is a legal obligation to do so, PROPLENISH may disclose your information to any relevant regulatory body. PROPLENISH is not responsible for any personal information given by you directly to any third parties via the PROPLENISH Website.

Security of your personal information PROPLENISH takes sound measures to safeguard the confidentiality of your personal information it holds about you from misuse and unauthorised access, modification or disclosure. Access to your personal information is restricted to PROPLENISH’s employees who need that information to perform work in relation to the PROPLENISH Website.

Transfer of personal information outside Australia PROPLENISH will not transfer any of your personal information outside Australia.

Access and correction of your personal information held by PROPLENISH Should you wish to seek access to or request correction of any personal information that PROPLENISH holds about you, please contact PROPLENISH using the ‘contact details’ set out below and provide PROPLENISH with as much detail as possible about the particular information sought. PROPLENISH takes reasonable steps to make sure that the personal information it collects and uses is accurate, complete and up-to-date.

SMS Marketing Consent By providing your mobile number and opting in to receive SMS marketing messages from ProPlenish, you agree to these Terms and Conditions. Your consent is voluntary and not a condition of purchase.

Types of Messages You may receive marketing text messages from us, which may include promotional offers, product updates, and reminders related to items in your shopping cart.

Opting In and Out Your consent to receive SMS marketing messages from ProPlenish is voluntary and not a condition of purchase. You may opt-in by providing your mobile number and agreeing to receive texts. You may opt-out at any time by replying “STOP” to any text message from us or by clicking the unsubscribe link provided in the message.

Data Security We take precautions to protect your mobile number and personal information. Your mobile number will not be shared with third parties for marketing purposes without your explicit consent.

Compliance with Applicable Laws ProPlenish complies with all relevant laws and regulations regarding SMS marketing, including the Telephone Consumer Protection Act (TCPA) in the United States and the Spam Act in Australia.

Contact Information If you have any questions or concerns about our SMS marketing practices or wish to update your marketing preferences, you may contact us at [insert contact information].

Updates to Privacy Policy ProPlenish may update this section of the Privacy Policy to reflect changes in our SMS marketing practices or legal requirements. Any updates will be posted on the ProPlenish website with sufficient notice.

Marketing Opt-In or Opt-Out Provision When you register an account with PROPLENISH on the PROPLENISH Website, you will be given the option to no longer subscribe to our update service which may comprise of email alerts for new products, features, enhancements and special offers. PROPLENISH DOES NOT sell or otherwise pass your details to third parties for marketing purposes. To unsubscribe to direct updates, email us at 

Cookies What are cookies? Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use? Necessary cookies Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account. Functionality cookies Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognise your username and remember how you customised the site during future visits. Analytical cookies These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies? If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. If you have any questions about this policy or our use of cookies, please contact us. PROPLENISH will not use cookies and the anonymous web usage information it stores to identify you as an individual unless it is required to by law.

Update to this policy PROPLENISH may update this Policy from time to time based on your feedback and the need to accurately reflect its data collection and disclosure practices. If PROPLENISH does so, it will post changes and updates on the PROPLENISH Website so that you will always be aware of how PROPLENISH collects, uses and discloses your personal information. All changes to this Policy will become effective after PROPLENISH provides at least fourteen (14) days notice of the changes by posting the changes on the PROPLENISH Website.

Contact details If you have any questions or feedback about the way in which PROPLENISH handles your personal information, you may contact PROPLENISH via email:    [Privacy Policy last updated 1 January 2024]



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