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Shipping

 

WITHIN AUSTRALIA
All orders are sent via Australia Post eParcel signature service to ensure safe and secure delivery to you. Your order will be dispatched within 24 business hours. Please note Friday and weekend orders dispatched Monday. Excludes Victorian Public Holidays.

DELIVERY DURING COVID-19
Please note additional sanitation measures have been implemented with our pick and pack for the health and safety of customers and staff alike. Australia Post has advised that during this period of COVID-19 they are experiencing some delays in their network due to an increase in parcel deliveries and flight restrictions. Read the latest update from Australia Post here In addition, in an effort to minimise risk to everyone, all parcels – be it at a post office or at a residence – Australia Post will no longer require a signature for delivery or collection.

DELIVERY DURING PROMOTIONAL PERIODS
Please note orders are subject to delay during such periods due to the volume of orders received. We apologise in advance for any inconvenience this may cause. Please allow an additional 1-2 business days for dispatch of your order during these periods. Once your order has been shipped, normal shipping times apply.

SHIPPING COSTS

Delivery via

Cost

Standard Shipping
Australia Post eParcel 

FREE on orders over $60
$10.00 flat rate for under $60
Express Post
Australia Post eParcel

VIC $13.00 / NSW $16.00 / ACT $16.00 / QLD $16.00 / SA $15.00 / TAS $15.00 / WA $20.00 / NT $25.00

TRANSIT TIMES*

Standard Express

Metro area

Allow 3-6 business days

1-2 business days

Regional Allow 4-8 business days

2-4 business days

DELIVERY PROCESS
You will receive an email once your parcel has been dispatched which will include an Australia Post tracking number so you can keep an eye on your parcels progress. If you have not received your tracking information please feel free to contact us and we can provide it for you.

If you need to make a change to your order please contact us at info@proplenish.com.au and we will always try our best to accommodate your request if time permits prior to dispatch.

AUTHORITY TO LEAVE
All parcels require a signature upon delivery unless you request the Australia Post Safe Drop option via their website. You’ll receive an email from Australia Post asking if you’d like to use Safe Drop for your delivery, along with instructions. You can read more on the Australia Post website here

Please note using the Australia Post Safe Drop option allowing your parcel to be left unattended (ie. doorstep or letterbox) without signature for proof of delivery is done so at your own risk and will be left at the discretion of Australia Post. ProPlenish does not take any responsibility for missing parcels when the Safe Drop option is requested.

*Transit times are a guide only provided by Australia Post and may be subject to change due to unforeseen events beyond our reasonable control.


INTERNATIONAL SHIPPING

**DELIVERY DELAYS DUE TO COVID-19**
Please note some International delivery delays are currently being experienced due to flight cancellations and government restrictions in place from COVID-19. For the latest information regarding this and estimated delivery time frames please click here Note parcels are sent via Express Service. You will be asked at Checkout if you are happy to accept possible delays in delivery. Thank you for your understanding.

ProPlenish is pleased to ship to the following countries; New Zealand, United States, Canada, United Kingdom, Ireland, United Arab Emirates, Hong Kong, China, Malaysia, Singapore, Sweden, Switzerland, Denmark, Belgium, Norway, Austria, Netherlands, France and Germany. International shipping costs are charged at $15.00 for 1 cart item, $5.00 for every additional item.

All orders are sent via Australia Post International Express (with tracking) and once shipped become the recipients responsibility. We cannot guarantee delivery within a set time frame due to various postal systems. Orders are delivered via the local Postal System in the delivery country (ie. USPS, Royal Mail). Please note any customs, duties or taxes are the responsibility of the purchaser. Deliveries may be subject to random custom checks. ProPlenish is not responsible for any additional charges that may be incurred.

Product and shipping costs are charged in AUD. Payments accepted via PayPal, MasterCard or Visa cards only. Please stay tuned to our Instagram, Facebook and be sure to sign up to our newsletter for announcements on updated shipping destinations.

Please allow 7-14 working days for delivery. We cannot guarantee delivery within a set time frame due to various postal systems within each country. Orders are delivered via the local Postal System in the delivery country (ie. USPS, Royal Mail). You will be sent a tracking number via Australia Post which can be tracked via the Australia Post website. Please note once your parcel has been scanned into the delivery country you can enter the Australia Post tracking number into your local postal system website (ie. USPS, Royal Mail) for local time tracking information.

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DELIVERY DELAYS DURING COVID-19

Please note some International delivery delays are currently being experienced due to flight cancellations and government restrictions in place from COVID-19. For the latest info regarding this please click here Note parcels are sent via Express Service.

If you are happy to accept possible delays in delivery please press accept to proceed to payment.

Thank you for your understanding.
The ProPlenish Team x