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Shipping

Australia
All orders within Australia incur a flat rate shipping fee of $10.00 and are sent via Australia Post eParcel signature service to ensure secure delivery.

International
ProPlenish is pleased to ship to the following countries; New Zealand, United States, Canada, United Kingdom, Ireland, United Arab Emirates, Hong Kong, China, Malaysia, Singapore, Sweden, Denmark, Belgium, Norway, Austria, Netherlands, France and Germany. International shipping costs are charged at $15.00 for 1 cart item, $5.00 for every additional item.

All orders are sent via Australia Post International Express (with tracking) and once shipped become the recipients responsibility. We cannot guarantee delivery within a set time frame due to various postal systems. Orders are delivered via the local Postal System in the delivery country (ie. USPS, Royal Mail). Please note that ProPlenish is not responsible for any duties or taxes charged by your country of shipping. Deliveries may be subject to random custom checks.

Product and shipping costs are charged in AUD. Payments accepted via PayPal, MasterCard or Visa cards only. Please stay tuned to our Instagram, Facebook and be sure to sign up to our newsletter for announcements on updated shipping destinations.

How long will my delivery take?
ProPlenish dispatches all orders within 24 business hours (Friday and weekend orders dispatched on the Monday.*Excludes Victorian Public Holidays) and uses Australia Post eParcel signature service for all deliveries. You will receive an email once your parcel has been dispatched which will include an Australia Post tracking number so you can keep an eye on your parcels progress. If you have not received your tracking information please feel free to contact us and we can provide it for you.

Within Australia
Parcels within Australia take approximately 3-5 working days for delivery from date of dispatch. Orders to WA and NT may take up to 7 working days. Please note all parcels require a signature upon delivery unless you request Australia Post Safe Drop via their website. You’ll receive an email from Australia Post asking if you’d like to use Safe Drop for your delivery, along with instructions. You can read more here

Please note using the Australia Post Safe Drop option allowing your parcel to be be left unattended (ie. doorstep or letterbox) is done so at your own risk and will be left at the discretion of Australia Post. ProPlenish does not take any responsibility for missing parcels when the Safe Drop option is requested.

International
Please allow 7-14 working days for delivery. We cannot guarantee delivery within a set time frame due to various postal systems within each country. Orders are delivered via the local Postal System in the delivery country (ie. USPS, Royal Mail). You will be sent a tracking number via Australia Post which can be tracked via the Australia Post website. If you have not received your tracking information please feel free to contact us and we can provide it for you.

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